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Contract Partner Coordinator

Location: Calgary, AB

Description

Big Rock Brewery is seeking an experienced operations professional to lead and manage key contract manufacturing partnerships. Reporting to the Director of Brewery Operations, this role is critical in positioning Big Rock as a leader in the craft beer and ready-to-drink (RTD) markets by balancing operational efficiency with exceptional customer service. The successful candidate will be responsible for coordinating the full supply chain for contract partners, managing customer agreements, aligning internal operating plans with partner expectations, and ensuring successful execution of deliverables. Strong skills in coordination, communication, business planning, and financial acumen are essential to building lasting relationships, driving process improvements, and supporting long-term growth in the contract manufacturing space.

RESPONSIBILITIES

• Build relationship and agreement volumes per budget and capacity.
• Coordinate effectively between contract partners and key stakeholders within the Big Rock departments.
• Work closely with the internal business partner teams to enhance overall customer satisfaction.
• Develop, implement, and coordinate operational contract execution, ensuring overall alignment with corporate objectives and contract commitments.
• Be accountable for communicating effectively with all contract partners, providing updates and guidelines for scheduling and operational asks.
• Develop relationships with operational team and contract partners to be the voice of the customer inside the facility.
• Influence key customers to implement solutions through fact-based presentations that deliver results beneficial for both customer and company.
• Coordinate execution of everyday business in partnership with contract partners, including item setup and maintenance, logistics and inventory management, procurement, etc.
• Execute all solution commitments with customers to include accurate, timely forecasting, and detailed follow through.
• Perform in-depth analysis of contract partner components, including production, quality & food safety, and supply chain opportunities.
• Participate in assigned projects involving industry organizations, supply chain initiatives, etc.
• Develop agendas and provide weekly dashboard of performance of deliverables.

Qualifications

• Successful completion of a diploma or degree program in business, economics, supply chain or related field.
• Certification or additional training in sales, contract management, supply chain, or project management is considered an asset.
• 3-5 years of experience in contract relationship management, key account management, or contract execution within alcohol, food, beverage, or CPG industries.
• Experience overseeing and monitoring network execution of supply chain specific programs.
• Strong acumen in relationship management, negotiation, and managing expectations of key clients.
• Exceptional professionalism, organization, time management, and interpersonal skills internally and externally.
• Exceptional verbal and written English communication and presentation skills.
• Demonstrates aptitude for self-leadership and informal leadership of others and processes